[elfan]

I'm having a hard time troubleshooting my Koma Komplex. I am unable to get any MIDI in or out of the device to attempt an upgrade to fix the issue. The quantizers don't seem to do anything to the CV Out on any of the sequencers. I have successfully updated all sequencers to v3.1. 

I've tried emailing support a few times the past couple months since I've received the sequencer and have not gotten a response. I'm pretty disappointed if this is the quality of hardware and service I'm getting for a $2000 piece of equipment.

I can confirm that my Komplex that arrived a week or two ago also does not seem to do much to quantize the output CV. Or send MIDI output. Or receive MIDI input. I plugged in the MIDI output into my mIO interface, which has a LED indicator on the front that flashes when it receives clock pulses. It usually flashes when I plug in my Keystep Pro... but not the Komplex.

I figure I should update my firmware but I haven't found where to download it (tried this after googling for it but the page is down: https://koma-elektronik.com/new/3840-2/?...P1JO2UZi3H)

It would be cool if someone could share suggested test steps to diagnose the problem.

Thanks,
Tomas