Hi guys, sorry to hear about your issues. I can't see any e-mails in our support mailbox in the time given. We did have some technical issues with our support mailbox this year though, so maybe your e-mails are affected and we never got them.
Could you please both give your serial numbers? Are these new or second hand machines? And when you updated your sequencers, did you update all four sequencers as well as the MIDI chip? It's very important for the Komplex to function properly that all components are up to date.
Komplex doesn't send MIDI clock by the way, only Notes, Velocity or CC. Sending / receiving MIDI Start / Stop needs to be explicitly set in the Mode Menu.
Also you are welcome to write an e-mail to our support address but it seems like you both did this but they don't arrive on our end...
Could you please both give your serial numbers? Are these new or second hand machines? And when you updated your sequencers, did you update all four sequencers as well as the MIDI chip? It's very important for the Komplex to function properly that all components are up to date.
Komplex doesn't send MIDI clock by the way, only Notes, Velocity or CC. Sending / receiving MIDI Start / Stop needs to be explicitly set in the Mode Menu.
Also you are welcome to write an e-mail to our support address but it seems like you both did this but they don't arrive on our end...